Repair Shop SOPs: The 5 Checklists That Prevent Chaos

## Why SOPs are the profit multiplier When you standardize the basics, you get: - faster work - fewer returns - better reviews - more predictable profit --- ## SOP #1: Intake checklist - customer info verified - device condition photos - passcode / lock status recorded - backup disclaimer accepted - estimated turnaround time explained --- ## SOP #2: Diagnostics checklist - reproduce issue - check for liquid indicators - run basic hardware tests - confirm parts availability - confirm quote before repair --- ## SOP #3: Repair completion checklist - full functionality test - camera / mic / speaker check - Wi‑Fi / LTE check - charging check - cleanup + wipe fingerprints --- ## SOP #4: Customer pickup checklist - demo the fix - confirm payment - warranty explained - ask for review - offer accessory upsell --- ## SOP #5: Rework/return checklist - document symptoms - compare to original intake photos - decide: warranty vs paid fix - log root cause --- ## Tip Turn these into templates inside your admin ops so every employee follows the same standard.