Question 1

What is LML Repair Shops?

Accepted Answer

LML Repair Shops is repair shop management software built for phone, tablet, laptop, and device repair businesses. It helps you run tickets, bookings, customer records, and day-to-day shop operations from one platform.

Question 2

Who is LML Repair Shops for?

Accepted Answer

Independent repair shops, multi-location stores, and shop owners who want less chaos at the front desk and more visibility on jobs in progress. It is built for operators, not generic retail.

Question 3

Do I need to install anything?

Accepted Answer

No. LML Repair Shops runs in the cloud. You use it from a browser on your computer, tablet, or phone. Your team can log in from the shop floor without maintaining local servers.

Question 4

How do I start a free trial?

Accepted Answer

Visit our trial page and sign up with your shop details. You get full access to try the software before paying. No credit card is required to start.

Question 5

How long does setup take?

Accepted Answer

Most shops can create their account and start entering tickets within the same day. A basic setup — shop info, team logins, and your first repair types — often takes under an hour.

Question 6

Can I import my existing customer data?

Accepted Answer

Contact our team if you are migrating from spreadsheets or another system. We can guide you on what to export and how to bring customers and job history over.

Question 7

Do you offer onboarding help?

Accepted Answer

Yes. During your trial we help you understand tickets, bookings, and daily workflow so your team is not guessing on day one.

Question 8

How does pricing work?

Accepted Answer

We offer simple monthly plans based on what your shop needs. See our pricing page for current plans. You can start with a free trial before choosing a paid plan.

Question 9

Is there a free trial?

Accepted Answer

Yes. Every shop can start a 14-day free trial with no credit card required. Use it to run real jobs and see if the workflow fits your store.

Question 10

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade as your shop grows. Changes apply on your next billing cycle unless otherwise noted at checkout.

Question 11

Are there long-term contracts?

Accepted Answer

No long-term lock-in on standard plans. Month-to-month billing is available. Annual options may include a discount when offered.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards for subscription billing. Your shop can also configure customer payment methods inside the platform where supported.

Question 13

What does LML Repair Shops actually do for my shop?

Accepted Answer

It helps you track repair jobs, take online bookings, manage customers, and see job status without sticky notes or scattered spreadsheets. Tickets, appointments, and repair workflow live in one place.

Question 14

Do you support online bookings?

Accepted Answer

Yes. Customers can request appointments online and your team sees them on the dashboard. That means fewer phone calls during rush hours and fewer missed walk-ins.

Question 15

Can I manage repair tickets and job status?

Accepted Answer

Yes. Create tickets at intake, assign work, update status, and close jobs when they are ready for pickup. Everyone on your team sees the same information.

Question 16

Does it work for multi-location shops?

Accepted Answer

Multi-location support is part of our roadmap and plans. Contact us if you run more than one store so we can match you to the right setup.

Question 17

What integrations are available?

Accepted Answer

We add integrations over time — payment processors, accounting tools, and more. Check our Integrations page for what is live today.

Question 18

Do I need to be tech-savvy to use it?

Accepted Answer

No. If you run a repair counter today, you can learn this. The interface is built for shop staff, not software engineers.

Question 19

How do I contact support?

Accepted Answer

Use our contact page or email support@lmlrepair.com. Include your shop name and a short description of the issue so we can help faster.

Question 20

What are your support hours?

Accepted Answer

We respond to support requests on business days. Urgent billing or access issues are prioritized. Messages sent outside business hours are handled the next business day.

Question 21

Where can I request a feature?

Accepted Answer

Send feature requests through contact support or tell us during onboarding. We build from real shop owner feedback — especially from operators running daily repairs.

Question 22

How do I cancel my LML subscription?

Accepted Answer

You can cancel anytime from your shop dashboard under Billing, or by emailing support. Your account stays active through the end of the current billing period, and you can export your data before access ends.

Question 23

How does billing work?

Accepted Answer

LML Repair Shops bills monthly or annually through Stripe. You choose a plan at signup or trial conversion, and invoices and payment methods are managed in your dashboard. There are no hidden per-ticket fees on standard plans.

Question 24

Can I export my shop data if I leave?

Accepted Answer

Yes. You can export customers, tickets, inventory, and reports from the dashboard. We recommend exporting before canceling so you keep a copy of your records.

Question 25

Is my customer and shop data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, hosted on secure cloud infrastructure, and access is limited by staff roles you control. We do not sell your customer data.

Question 26

Can I manage multiple shop locations?

Accepted Answer

Yes. LML supports multi-location shops so you can track inventory, staff, and tickets per location while managing everything from one account.

Question 27

Can technicians use LML on their phones?

Accepted Answer

Yes. The platform is web-based and works on phones and tablets, so techs can update ticket status, add notes, and check inventory from the bench or in the field.

Question 28

What payment methods can my shop accept at checkout?

Accepted Answer

Through integrated POS and payment partners, shops can accept card payments and record cash and other payment types on tickets and invoices. Specific processors depend on your plan and region.

Question 29

Can I migrate from RepairDesk, RepairShopr, or another system?

Accepted Answer

Yes. Many shops switch from other repair platforms. We help with customer and inventory imports where possible, and our team can walk you through a migration plan during onboarding.

Question 30

What staff roles and permissions are available?

Accepted Answer

You can assign roles such as owner, manager, and technician with different access to tickets, pricing, reports, settings, and billing. Permissions help you control who can change prices, void payments, or manage users.

Question 31

Does LML send SMS or email updates to customers?

Accepted Answer

Yes. You can notify customers by SMS and email for status updates, ready-for-pickup messages, quotes, and marketing campaigns. Templates and triggers are configurable per shop.

Question 32

Is there a buy, sell, and trade module?

Accepted Answer

Yes. LML includes buy/sell/trade workflows so you can purchase devices from customers, list inventory for sale, and track trade-ins alongside your repair tickets.

Question 33

How does the customer referral program work?

Accepted Answer

Shops can run referral campaigns that reward existing customers when they send new business your way. You set the reward rules, and LML tracks referrals tied to tickets and customers.

Question 34

Can customers book repairs online?

Accepted Answer

Yes. Online booking lets customers request appointments or drop-offs from your shop's booking page, which creates tickets in your queue for staff to confirm and schedule.

Question 35

What types of repair shops does LML support?

Accepted Answer

LML is built for phone, tablet, computer, game console, drone, appliance, and other electronics repair shops — from single-bench stores to multi-location operations.

Question 36

How do I get help or contact support?

Accepted Answer

Use the in-app help center, email support, or schedule a call from your dashboard. Paid plans include onboarding assistance, and we respond to urgent shop-down issues as quickly as possible.

Question 37

Is onboarding or training included?

Accepted Answer

Yes. New shops get guided setup for tickets, inventory, and payments, plus documentation and live walkthroughs. Larger teams can request additional training sessions.

Question 38

Do you offer annual pricing discounts?

Accepted Answer

Yes. Annual billing is available at a discount compared to paying month-to-month. You can switch billing intervals from your account settings when your plan allows it.

Question 39

Can I try LML before committing to a paid plan?

Accepted Answer

Yes. Start a free trial to set up your shop, create tickets, and explore core features. No credit card is required to begin, and you can upgrade when you're ready.

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