Billing, trial, and plans

What you pay

Software plans are billed per location:

• Starter — $50/month (or $500/year): 1 location included, 50 new repair tickets and 50 online bookings per location each month, unlimited staff, same features as Shop Unlimited.
• Shop Unlimited — $100/month (or $1,000/year): 1 location included, unlimited tickets and bookings, unlimited staff.
• Extra locations: +$50/mo on Starter or +$100/mo on Shop Unlimited, each.
• Custom: websites, migrations, and special setup — quoted separately. Multiple locations alone do not require Custom.

Yearly billing is 10 months of price for 12 months (2 months free). SMS, card processing, and heavy AI usage may have separate fees.

Trial

1. Start from Get started free — no credit card.
2. You get a 30-day trial and land in the portal immediately.
3. Watch the trial days left on your dashboard / Settings → Billing.
4. Optional: request a setup call from Get setup help in the header (one open request at a time).

Subscribe or change plan

1. Open Settings → Billing.
2. Choose Starter or Shop Unlimited.
3. Complete Stripe checkout.
4. Manage cards and invoices in the Stripe customer portal from the same screen.

If checkout says a plan is not synced to Stripe, contact LML support — that is a platform setup issue, not your shop.

Hitting ticket or booking limits (Starter)

When you create the 51st new ticket or booking in a calendar month, the portal blocks the create and asks you to upgrade. Counts reset at the start of each month (UTC). Upgrading to Shop Unlimited removes the caps.

Cancel or export

Cancel or change payment methods from Settings → Billing (Stripe portal). For a records export before you leave, contact support — ask for customers, tickets, and inventory CSV. Do not assume instant self-serve export for every table until you have confirmed it in your shop.

Migration help

Self-serve signup includes the portal and a starter repair catalog. Full data migration from RepairDesk, RepairShopr, or spreadsheets is quoted under Custom (or as a one-time onboarding fee) — it is not included in the $50/$100 software price by default.

Support

Email or use Contact for billing and setup questions. Typical response is within 1–2 business days. For an open setup-help request, wait for our reply instead of submitting again.