Privacy Policy

PRIVACY POLICY Effective Date: June 25, 2026 Version: 1.0.0 This Privacy Policy explains how LML Repair Shops ("we," "us," or "our") collects, uses, shares, and protects information when you visit our website, create an account, or use our repair shop management platform (the "Service"). 1. WHO THIS POLICY COVERS This policy applies to: - Shop owners and staff who use the Service - Website visitors and trial signups - Individuals whose information is entered into the Service by a shop (such as end customers) When a repair shop uploads customer information into the Service, that shop is generally the data controller for its customer records. We process that information on the shop's behalf as a service provider. 2. INFORMATION WE COLLECT Account & business information - Name, email, phone number, shop name, billing details, and login credentials Shop operational data - Repair tickets, device details, notes, invoices, inventory records, appointments, and communications entered by your team Usage & technical data - IP address, browser type, device information, pages viewed, log data, cookies, and product usage analytics Support & communications - Messages you send to support, feedback, and survey responses Payment information - Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. 3. HOW WE USE INFORMATION We use information to: - Provide, operate, and maintain the Service - Authenticate users and secure accounts - Process subscriptions and billing - Provide customer support - Send service-related notices (account, security, billing, product updates) - Improve features, performance, and reliability - Comply with legal obligations and enforce our terms We do not sell personal information. 4. HOW WE SHARE INFORMATION We may share information with: - Service providers that help us host infrastructure, send email, process payments, provide analytics, or support operations - Professional advisors where reasonably necessary - Law enforcement or regulators when required by law or to protect rights and safety - A successor entity in connection with a merger, acquisition, or asset sale We require service providers to handle information appropriately and only for authorized purposes. 5. DATA RETENTION We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and account status. 6. SECURITY We use reasonable technical and organizational measures designed to protect information, including access controls, encryption in transit where supported, and monitoring. No method of transmission or storage is completely secure. 7. YOUR CHOICES & RIGHTS Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Account holders can update many details in the dashboard. For other requests, contact support@lmlrepair.com. If you are an end customer of a repair shop using our platform, contact that shop first regarding records they maintain about you. 8. INTERNATIONAL USERS If you access the Service from outside the United States, your information may be processed in the United States or other countries where we or our providers operate. 9. CHILDREN The Service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children. 10. COOKIES We use cookies and similar technologies as described in our Cookie Policy. 11. CHANGES We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. 12. CONTACT Privacy questions: Email: support@lmlrepair.com Website: www.lmlrepairshops.com