REFUND & CANCELLATION POLICY
Effective Date: June 25, 2026
Version: 1.0.0
This Refund & Cancellation Policy explains how to cancel LML Repair Shops and when refunds may be available.
1. CANCELLING YOUR SUBSCRIPTION
You may cancel at any time through your account settings or by contacting support@lmlrepair.com.
Cancellation stops future renewals. Access generally continues through the end of the current paid billing period unless otherwise stated at checkout.
2. FREE TRIAL CANCELLATION
If you are in a free trial, cancel before the trial ends to avoid conversion to a paid subscription. Trial conversion timing is shown at signup.
3. REFUND ELIGIBILITY
Unless required by law, subscription fees are generally non-refundable once a billing period has started.
We may provide refunds or credits at our discretion for:
- Duplicate charges
- Verified billing errors
- Extended service outages materially preventing use
- Other exceptional circumstances reviewed case by case
4. ANNUAL PLANS
If you prepaid annually and cancel mid-term, we do not typically provide prorated refunds unless required by law or explicitly stated in a promotion.
5. HOW TO REQUEST A REFUND
Email support@lmlrepair.com with your shop name, account email, charge date, and reason for the request. We aim to review requests within a reasonable timeframe.
6. CHARGEBACKS
Please contact us before filing a chargeback. Chargebacks for valid charges may result in account suspension.
7. DATA AFTER CANCELLATION
After cancellation, you may export records while your account remains active. Data retention and deletion are described in our Privacy Policy.
8. CHANGES
We may update this policy from time to time.