Terms of Service

TERMS OF SERVICE Effective Date: June 25, 2026 Version: 1.0.0 These Terms of Service ("Terms") govern access to and use of the LML Repair Shops platform, website, and related services (collectively, the "Service") operated by LML Repair ("we," "us," or "our"). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are using the Service on behalf of a repair shop or business, you represent that you have authority to bind that business. 1. THE SERVICE LML Repair Shops is cloud-based repair shop management software. Features may include repair ticketing, customer records, inventory, invoicing, online bookings, reporting, and related tools. We may add, change, or remove features over time. 2. ACCOUNTS & ELIGIBILITY You must provide accurate registration information and keep your login credentials secure. You are responsible for all activity under your account. The Service is intended for businesses operating repair shops or related service operations. 3. YOUR DATA You retain ownership of data you upload to the Service ("Customer Data"), including customer names, repair records, and shop information. You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. You are responsible for ensuring you have the right to collect and store Customer Data, including any required customer notices or consents. 4. ACCEPTABLE USE You agree not to misuse the Service. Prohibited conduct includes unlawful activity, attempting to access other accounts, interfering with platform security, uploading malware, reselling access without authorization, or using the Service to send spam or abusive communications. See our Acceptable Use Policy for additional detail. 5. TRIALS, SUBSCRIPTIONS & BILLING Paid plans, trials, renewals, refunds, and billing disputes are described in our Subscription & Billing Terms and Refund & Cancellation Policy, which are incorporated into these Terms by reference. 6. SUPPORT & AVAILABILITY We work to keep the Service available and reliable, but uninterrupted access is not guaranteed. Scheduled maintenance, third-party outages, and force majeure events may affect availability. 7. INTELLECTUAL PROPERTY The Service, software, branding, documentation, and underlying technology are owned by us or our licensors. These Terms do not grant you ownership of our intellectual property. 8. CONFIDENTIALITY & SECURITY We implement reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. No system is perfectly secure. You should use strong passwords and limit staff access appropriately. 9. DISCLAIMERS THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Repair outcomes, revenue results, and business performance depend on many factors outside our control. We do not guarantee specific business results from using the Service. 10. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. 11. INDEMNIFICATION You agree to defend and indemnify us against claims arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of applicable law. 12. TERMINATION You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create security risk, or fail to pay applicable fees. Upon termination, your right to access the Service ends. We may retain or delete Customer Data according to our Privacy Policy and applicable law. 13. CHANGES We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes become effective constitutes acceptance. 14. GOVERNING LAW These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles, except where mandatory consumer protections apply. 15. CONTACT Questions about these Terms: Email: support@lmlrepair.com Website: www.lmlrepairshops.com