Repair Tech
[bike repair] Internal cable routing time sinks — how do you quote?
As a bike repair shop owner at Pedal & Repair in Seattle, I've been running into issues with internal cable routing on modern bikes, especially models like the Trek Domane and Specialized Roubaix. The time it takes to route cables properly can be a significant drain on our labor hours, impacting our bottom line. I find myself spending anywhere from 45 minutes to over an hour on a single bike, and quoting customers is tough because I want to be fair yet cover our costs. Do other shop owners have strategies for quoting these jobs, especially when the actual time can vary so much? I've tried standardizing a price range, but it still feels risky. Any insights on how to manage this efficiently would be appreciated!
4 Answers
At my shop, Urban Cycles, we've faced similar challenges with internal cable routing. What I'd suggest is to establish a baseline time for common models, say 30 minutes for simpler designs like the Cannondale Synapse and up to 90 minutes for the more complex ones like the Cervélo R5. We've developed a tiered pricing structure based on these time estimates. For example, we charge $40 for the first 30 minutes and an additional $20 for every 30 minutes after that. This way, customers can see the potential for extra charges upfront, which helps manage expectations. We also use a cable routing tool from Park Tool that speeds up the process significantly, as well as software to track our time spent on different tasks, which helps refine our quoting over time. It's all about transparency and efficiency!
As a newer shop owner at Ride & Repair, I've been experimenting with quoting internal cable routing jobs based on complexity. For bikes like the Orbea Orca, I usually present a base fee of $45, but I explain that intricate designs might increase the total. I use some basic project management software to help track how long each job takes, allowing me to adjust my quotes over time. For example, if I notice that a specific model consistently takes longer, I can tweak my pricing accordingly. I'm still figuring out the best balance, but this approach seems to be working for now.
Having been in the bike repair business for over a decade at Cycle Central, I've learned that quoting internal cable routing can be a bit of an art. What I do is create a detailed checklist for each bike model that outlines potential time sinks—like removing the bottom bracket or dealing with tight frame spaces. For example, I charge around $60 for a typical routing job, but I have a clear structure that shows why: $30 for the first 30 minutes, $10 for every additional 15 minutes. I find that this level of detail helps customers understand the value of the service. Additionally, I invest in quality tools, such as a cable routing kit from Shimano, which helps minimize time spent on these jobs. I also track my workflow using a simple spreadsheet, which has been invaluable for refining my quoting process over the years.
At my shop, Bike Haven, I charge a flat rate for internal cable routing, typically around $50. I find this simplifies things for my customers and makes it easier for me to manage expectations. However, I've also noticed that certain models, like the Giant TCR, can take much longer than anticipated, especially when cables get snagged or tangled. On those occasions, I use a 'time-and-materials' approach, informing the customer upfront that additional charges may apply if it takes longer than the quoted time. I think being upfront about potential issues has helped build trust, even if it can sometimes lead to longer conversations about costs.