Repair Tech
iPhone 15 Pro repair keeps coming back — what am I missing?
Hey everyone, I'm having some trouble with iPhone 15 Pro repairs at my shop. I've had a few units come back after just a couple of weeks with issues that I thought were resolved during the initial repair. I've replaced screens and batteries, but customers are reporting glitches and battery drain that just shouldn't be happening. I'm wondering if there's something I'm missing in my QC process? I usually do a thorough test after the repair, but I might be overlooking something. Are there specific tests you guys run before handing devices back to customers? Also, do you have any suggestions for reliable parts vendors for the iPhone 15 Pro? It's getting frustrating, and I want to ensure my customers leave satisfied. Thanks for any tips!
2 Answers
Hi! I totally understand your frustration. When I faced similar issues, I started implementing a more detailed QC checklist. For the iPhone 15 Pro, I focus on rechecking the seating of connectors, especially for displays and batteries. Sometimes, slight misalignments can lead to those glitches. I also run a full diagnostics check using software like PhoneCheck to ensure everything is functioning properly before the customer leaves. Additionally, I source my parts from trusted vendors like iFixit and Mobile Defenders; they have a reliable return policy if the parts are defective. This has reduced my return rates significantly. Make sure to document your tests; it helps with accountability and improving your workflow!
Hey there! I dealt with similar returns, and one thing that helped was to adjust my workflow. I recommend spending a bit more time on the initial inspection of the device and making sure the battery is calibrated properly after a replacement. Also, double-check for any software updates that might affect performance. For parts, I usually get my screens from RepairPartsUSA; I’ve found their quality to be decent. Just remember to follow up with customers a week after the repair to ensure everything is running smoothly. It shows you care and helps catch any issues early on!