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[phone repair] iPhone TrueDepth cable tear — how often do you see it?

Marcus R.QuickFix Mobile5 answers

Hey everyone, I've been seeing an increasing number of iPhones coming into the shop with TrueDepth cable tears lately. It seems to be more common with the newer models. I'm curious how often you all encounter this issue and what your typical workflow looks like for repairs. Do you have any go-to suppliers for replacement cables or tips on how to handle the repair without damaging the Face ID functionality? Any insights would be appreciated!

5 Answers

Best answer

I've definitely seen my fair share of TrueDepth cable tears, especially with the iPhone 11 and later models. In my experience, it's more common than most people think. When I do these repairs, I usually order my replacement parts from a trusted vendor like iFixit or RepairParts. They have a good selection and the prices are reasonable—typically around $30 to $40 for the cable. One thing I recommend is to be very careful when disassembling the device. I've found that using a heat gun to soften the adhesive makes the process smoother and reduces the risk of tearing the cable further. Also, make sure to test the Face ID functionality before sealing everything back up. I document each step in my repair software, which helps keep track of any issues that might arise after the repair. Hope this helps!

Marcus R. · QuickFix Mobile

I've noticed a similar trend in my shop with the TrueDepth cable tearing. It seems to be most prevalent in the iPhone 12 and 13 series. For repairs, I always take my time to ensure the Face ID components are handled delicately. I recommend using a heat gun to soften the adhesive, which helps in carefully removing the screen without putting unnecessary stress on the cables. As for suppliers, I usually source my replacement cables from iFixit or other reputable online stores. They have reliable parts that come with decent warranties. My workflow typically involves a thorough inspection of the device for other potential damages before starting the repair to avoid any complications later on.

Priya S. · Byte & Board Repair

I've seen a few TrueDepth cable issues too, but they're not the most common repair for me. When I do get them, I typically charge around $100 for the repair, which includes the part and labor. I've found that parts from suppliers like eBay can be hit or miss, so I usually stick with more reliable sources. As for the workflow, I always double-check the connectors and the Face ID components after the repair. It’s crucial to ensure everything is functioning correctly. I also try to educate my customers about the importance of handling their devices carefully to avoid such damages in the future.

Priya S. · Byte & Board Repair

TrueDepth cable issues have definitely become more frequent in my experience, particularly after a busy holiday season. From what I've observed, the cable tends to tear during screen repairs due to its location. I’ve started using a specialized tool that helps lift the screen with less stress on the cables. Additionally, I recommend documenting the repair process with pictures. This not only helps in case the customer has questions later but also serves as a reference for your own workflow improvements. In terms of sourcing parts, I prefer local suppliers whenever possible. It supports the community and often reduces shipping times, which is a big plus for turnaround times.

Jordan K. · Circuit City Repairs

In my shop, the iPhone TrueDepth cable tear has become a common issue, especially with devices that have been previously repaired. I’ve found that many folks come in with a history of screen replacements, which makes the cables more vulnerable. To prevent damage, I meticulously check for any signs of wear on the original cables before proceeding with any repairs. If I see anything concerning, I discuss it with the customer beforehand. For replacement parts, I often use OEM parts from Apple authorized distributors, as they tend to match the quality of the originals. This gives peace of mind to both me and my customers, knowing that Face ID will remain functional after the repair.

Sofia L. · PhoneDoc Miami