Pricing & Business
How long should a typical Surface Go repair take in a busy shop?
As a fellow shop owner, I'm curious about how long a typical Surface Go repair should take in a busy shop. We've been getting a decent number of these tablets in for screen replacements and battery issues. On average, I find that I can complete one repair in about 2-3 hours if I have the parts readily available. However, with the influx of customers lately, I sometimes find it hard to keep up. I'm also trying to figure out if it's worth investing in a better workflow software to streamline the process. What are your experiences?
2 Answers
In my experience, the typical turnaround for a Surface Go repair is about 2 hours if everything goes smoothly. I usually stock up on common parts like screens and batteries, which helps speed things up. I also use a shop management software that allows me to track parts and repairs efficiently, which has saved me a lot of time. If you don't have a system in place yet, I highly recommend looking into one to streamline your operations. The time saved there can really add up, especially when you're busy!
I agree with Marcus about the 2-hour timeframe, but I want to emphasize that customer communication is key. If you're swamped, it might be better to set expectations around a 24-hour turnaround. That way, you can manage workload without compromising quality. Also, consider reaching out to a few reliable vendors for parts; sometimes they have faster shipping options that can help reduce downtime. It's all about balancing speed with the quality of repair.