Software & Tools
Spreadsheet vs POS — when did you finally switch?
Tyler B.Brooks Device Repair2 answers
Still on Google Sheets for tickets and inventory. Two techs, one location, ~15 jobs/day. Feels like software is overkill but we're starting to lose track of parts and customer follow-ups. What was the breaking point that made you switch?
2 Answers
For us it was double-ordering the same screens twice in one week because two people updated the sheet differently. If parts mistakes cost you more than $100/month, you're probably ready.
Online bookings broke the spreadsheet — customers booking at night and no single queue in the morning. Even a simple portal on our site fixed the chaos before we added full inventory.