Tickets & Repairs6 min read
Create Your First Repair Ticket
Walk through intake, job details, status updates, and closing a repair.
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Start a new ticket
From the dashboard, open Tickets and click New ticket. Every repair starts here.
Customer and device
Select an existing customer or add a new one. Enter the device type, model, serial or IMEI if you track it, and the reported issue.
Status workflow
Update status as the job moves — received, diagnosing, waiting on parts, in repair, ready for pickup. Your team and the customer stay aligned.
Notes and photos
Add internal notes for technicians and photos at intake or during repair. Useful for warranty disputes and quality control.
Close the job
When the repair is done, mark it ready for pickup, collect payment if applicable, and close the ticket.