Tickets & Repairs3 min read
Update Ticket Status
Move jobs through your workflow so everyone knows where each repair stands.
ticketsworkflow
Why status matters
Status is how your team coordinates without shouting across the shop. One glance shows what is waiting, in progress, or ready.
Change status
Open a ticket and pick the next status from the workflow. Add a short note if the change needs context — for example, "waiting on screen delivery Thursday."
Customer updates
When supported, status changes can trigger customer notifications. Keep statuses accurate so customers are not told a job is ready when it is not.