Why jewelry repair shops need dedicated shop software
Jewelry repair is high-trust, high-liability work. You handle rings, chains, stones, and family heirlooms — often with insurance claims, appraisals, and customers who need photo documentation at every step. A generic POS will not protect you. Jewelry repair software should track intake photos, materials used, bench status, and customer updates in one place.
LML Repair Shops is built by operators who run repair businesses. Tickets, inventory (including precious materials), communication, and payments live in one platform designed for service workflows — not just retail sales.
Common jewelry services we help you track
- ring sizing and shank repairs
- prong retips and stone tightening
- chain soldering and clasp replacement
- rhodium plating and refinishing
- earring post and back repairs
- watch bracelet / jewelry hybrid jobs when you offer both
Each job gets a ticket with status, assigned jeweler, materials used, and customer-facing updates. The counter always knows whether a piece is in polish, waiting on a stone, or ready for pickup.
Workflow built for high-value items
Security and documentation are the product as much as the solder joint:
- Photograph every piece at intake (front, hallmark, damage, stones)
- Record estimated value / insurance notes when provided
- Track gold, silver, and stone inventory separately from tools
- Notify customers when sizing is complete and when ready for pickup
Intake checklist for jewelry repairs
- Customer contact and preferred notification method
- Item description, metal type, and stone notes
- Condition photos before any work begins
- Deposit or appraisal-related paperwork when needed
- Clear turnaround estimate (rush vs standard)
Bench and materials coordination
Jewelers update ticket status from the bench. Material usage (solder, gold wire, stones) can be tied to the job so your cost and scrap policies stay honest. When a special-order stone is delayed, the ticket stays visible instead of living in someone’s memory.
Metrics jewelry shops should watch
- Average turnaround by job type (clasp vs full rebuild)
- Remake / comeback rate after sizing or setting work
- Material cost vs labor on custom jobs
- Intake photo compliance rate (should be near 100%)
If photos and status are inconsistent, you are exposed on disputes — and Google reviews will reflect that.
How LML Repair Shops compares to notebooks
| Challenge | Notebook / generic POS | LML Repair Shops |
|---|---|---|
| Chain of custody | Easy to lose track | Ticket + photos from intake to pickup |
| Materials | Separate inventory or memory | Parts/materials linked to jobs |
| Customer updates | Manual calls | Automated status notifications |
| Staff handoffs | Tribal knowledge | Shared ticket history |
| Reporting | Manual tallies | Ticket and revenue history |
Built for independent jewelers and hybrid shops
You do not need enterprise jewelry ERP. LML Repair Shops is designed for independent repair counters and multi-location stores that want clarity fast — with a 14-day free trial and no credit card to start.
Whether you run a dedicated jewelry bench or a hybrid watch + jewelry counter, the goal is the same: protect the piece, protect the relationship, and get paid for the craft.
Get started
Ready to replace paper envelopes and scattered notes? Start your free trial or explore all features to see ticketing, inventory, POS, and customer communication in one system built for repair shops.