Run your shop with Repairs

Inconsistent quotes destroy trust and margin. When every tech invents a price for an iPhone 14 screen, you train customers to haggle and staff to undercharge.

Generic retail tools and ad-hoc notes were not designed for device intake, parts variance by model, technician handoffs, and customers who expect a text when the job is ready. **Repairs** inside LML Repair Shops is built for that rhythm — so the work stays on the ticket, not in someone's head.

Counter searches “iPhone 15 Pro screen,” the catalog price drops onto the ticket, and the customer gets the same number they would have heard yesterday from a different cashier.

Independent phone and electronics shops win on process: intake → diagnose → repair → notify → collect. Repairs supports that loop whether you are a one-bench shop or running multiple locations with shared standards.

### Practical checklist

| Challenge | Spreadsheets / chats | LML Repair Shops | | --- | --- | --- | | Ownership | “Someone was supposed to…” | Clear records and assignees | | Customer answers | Dig through texts | Status and history in one place | | Handoffs | Verbal, easy to drop | Counter and bench stay aligned | | Reporting | Manual reconstruction | Ticket and activity history | | Scaling | Breaks at rush hour | Same workflow under pressure |

### Is this the same as a services menu?

No. Repairs are model-specific (device → brand → model → job). Services cover diagnostics, rush fees, and other non-model work.

### Can multi-location shops share one catalog?

Yes — shared catalogs keep pricing consistent across stores while still allowing location overrides when needed.

### What if a job is not in the catalog?

Create a custom line once, then promote it into the catalog if it repeats.