Run your shop with Tickets
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
14-day free trial · no credit card · pricing
Tickets board
Open jobs
What Tickets helps you do
Tickets is the command center for your shop floor. When a customer walks in with a cracked screen or dead battery, you create a ticket in seconds — device details, issue description, photos, and customer notes all in one record.
What you get with Tickets
Real-time status tracking from check-in through diagnosis, parts hold, repair, QA, and ready for pickup
Full device and customer history linked to every ticket so repeat visits are faster
Internal notes and photo attachments visible to counter staff and technicians
Pickup-ready alerts and payment totals so front desk closes jobs without chasing the back room
How shops actually use Tickets
Step 1
At the counter
Your front desk creates the ticket at intake, assigns it to a tech, and updates status as the job moves. Technicians add repair notes, flag parts they need, and mark work complete without leaving the bench. When the device is ready, counter staff sees the status change, collects payment, and hands it back — no sticky notes or shouting across the shop.
Step 2
On the bench
During rush hour, managers glance at open tickets to spot bottlenecks: too many waiting on parts, a tech overloaded, or jobs stuck before pickup. Every ticket stays searchable so you can answer "where is my phone?" in one click.
Why it matters
Paper tickets get lost, whiteboards go stale, and verbal handoffs cause mistakes. A single shared ticket system means fewer missed steps, faster turnarounds, and customers who trust that you know exactly where their device is.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
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