Run Your Shop
Run your shop with Tickets
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
Free to start · no credit card · pricing
Tickets board
Open jobs
What Tickets helps you do
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
Why repair shops need Tickets
Most repair shops still run on sticky notes, group texts, and “ask the tech.” Devices get lost on the shelf, customers call three times for status, and nobody can say with confidence when a job will be ready.
Generic retail tools and ad-hoc notes were not designed for device intake, parts variance by model, technician handoffs, and customers who expect a text when the job is ready. **Tickets** inside LML Repair Shops is built for that rhythm — so the work stays on the ticket, not in someone's head.
What you get
Real-time status tracking from check-in through diagnosis, parts hold, repair, QA, and ready for pickup
Full device and customer history linked to every ticket so repeat visits are faster
Internal notes and photo attachments visible to counter staff and technicians
Pickup-ready alerts and payment totals so front desk closes jobs without chasing the back room
How shops use Tickets day to day
Morning rush: three walk-ins and two pickups. Counter creates tickets with photos and deposits, assigns benches, and the board already shows what is waiting on parts versus ready for QA. A customer texts “is my phone done?” — you answer from the ticket, not from memory.
Independent phone and electronics shops win on process: intake → diagnose → repair → notify → collect. Tickets supports that loop whether you are a one-bench shop or running multiple locations with shared standards.
### Practical checklist
Capture device model, condition photos, and customer contact at intake
Assign a tech and set an honest ETA before the customer leaves
Update status when diagnosis finishes, parts arrive, and QA passes
Close the ticket only after payment and pickup signature or confirmation
Metrics to watch after you adopt it
If you cannot measure these, you are guessing:
Average turnaround by repair type
Jobs stuck in “waiting on parts” longer than 48 hours
Comeback rate within 14 days
Percent of tickets with photos attached at intake
Tickets vs spreadsheets and group chats
| Challenge | Spreadsheets / chats | LML Repair Shops | | --- | --- | --- | | Ownership | “Someone was supposed to…” | Clear records and assignees | | Customer answers | Dig through texts | Status and history in one place | | Handoffs | Verbal, easy to drop | Counter and bench stay aligned | | Reporting | Manual reconstruction | Ticket and activity history | | Scaling | Breaks at rush hour | Same workflow under pressure |
Built for shop owners, not enterprise IT
You do not need a six-month implementation. LML Repair Shops is designed for independent and multi-location repair stores that want to get organized fast — with a **14-day free trial** and no credit card to start.
Tickets sits alongside tickets, inventory, bookings, and customer communication so you are not duct-taping five apps together.
FAQs
### Can techs update tickets from the bench?
Yes. Status, notes, and parts should be updateable from any device so the counter always sees live progress.
### Do tickets replace paper work orders?
They should. One digital ticket is the source of truth for the whole shop — counter, tech, and pickup.
### What about walk-in vs mail-in jobs?
Both live as tickets. Mail-in jobs simply carry shipping and tracking notes on the same record.
Get started
Ready to replace sticky notes and scattered tools? [Start your free trial](/trial) or [browse all features](/features) to see how Tickets fits your shop.
Why it matters
Tickets is built for the pace of a real repair counter — not a generic CRM with a repair sticker on it.
Ready to try it in your shop?
30-day free trial · no credit card required
Explore more features
See what else LML Repair Shops includes for your shop.
Let customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.
ServicesPublish your shop's service menu with clear pricing and descriptions so staff quote faster and customers know exactly what you offer before they walk in.