Run your shop with Contacts
Capture inbound website and form messages in one inbox so every lead gets assigned, tracked, and answered before they call the shop down the street.
14-day free trial · no credit card · pricing
Contacts board
Open jobs
What Contacts helps you do
Contacts centralizes messages from your website contact form, landing pages, and inquiry widgets into a manageable inbox. Assign follow-ups, track status, and keep response history so no lead sits unread in a personal email account.
What you get with Contacts
A unified inbox for inbound questions, quote requests, and general inquiries
Assignment and status tracking so someone owns each message until resolved
Response history tied to the contact record for accountability
Conversion path from inquiry to customer profile, quote, or ticket
How shops actually use Contacts
Step 1
At the counter
A visitor submits "Do you fix PS5 HDMI ports?" through your site at 9 PM. The next morning, counter staff see the message, reply with pricing and a booking link, and mark it handled. A bulk inquiry from a local school about tablet repairs gets assigned to the owner for a custom quote.
Step 2
On the bench
During busy weeks, managers filter open contacts to make sure nothing is older than 24 hours. Resolved inquiries link to the customer record so future visits have full context.
Why it matters
Leads that wait too long go elsewhere. A shared contact inbox means inquiries are visible to the whole team, not buried in one person's Gmail — faster responses, more booked jobs, and a professional first impression.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.