Run your shop with Customers
Keep a complete customer database with contact info, device history, and linked tickets so your team personalizes service from the first hello at the counter.
14-day free trial · no credit card · pricing
Customers board
Open jobs
What Customers helps you do
Customers is your unified CRM for everyone who walks through the door. Every name, phone number, email, and past visit lives in one record linked to tickets, quotes, bookings, and messages — so context is always one click away.
What you get with Customers
Searchable customer profiles with contact details and communication preferences
Full history of tickets, devices, payments, and interactions per customer
Quick lookup at intake when a repeat customer gives their phone number
Notes and tags for VIPs, business accounts, or customers who need extra care
How shops actually use Customers
Step 1
At the counter
A customer calls: "I was in last month about my iPad." Counter staff search their number, see the open ticket history, and pick up the conversation without asking them to repeat everything. At pickup, you confirm the email on file and ask if they want SMS updates next time.
Step 2
On the bench
Shops tag commercial clients — property managers, schools — for net-30 billing and priority turnaround. Marketing exports customer segments for campaigns based on last visit date or device type.
Why it matters
Customers notice when you remember them. A shared customer record eliminates re-entry at every visit, reduces frustration, and makes follow-up marketing possible — turning one-time fixes into long-term relationships.
Ready to try it in your shop?
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Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.