Customer Management
Run your shop with Customers
Keep a complete customer database with contact info, device history, and linked tickets so your team personalizes service from the first hello at the counter.
Free to start · no credit card · pricing
Customers board
Open jobs
What Customers helps you do
Keep a complete customer database with contact info, device history, and linked tickets so your team personalizes service from the first hello at the counter.
Why repair shops need Customers
Customers is usually the kind of work shops handle with spreadsheets, chats, and tribal knowledge — until volume spikes and something expensive falls through the cracks.
Generic retail tools and ad-hoc notes were not designed for device intake, parts variance by model, technician handoffs, and customers who expect a text when the job is ready. **Customers** inside LML Repair Shops is built for that rhythm — so the work stays on the ticket, not in someone's head.
What you get
Searchable customer profiles with contact details and communication preferences
Full history of tickets, devices, payments, and interactions per customer
Quick lookup at intake when a repeat customer gives their phone number
Notes and tags for VIPs, business accounts, or customers who need extra care
How shops use Customers day to day
On a busy day, customers should feel boring in the best way: clear ownership, fewer interruptions, and a record your whole team can trust without calling across the shop.
Independent phone and electronics shops win on process: intake → diagnose → repair → notify → collect. Customers supports that loop whether you are a one-bench shop or running multiple locations with shared standards.
### Practical checklist
Define who owns customers in your shop (counter, tech lead, or manager)
Write the intake or start steps so every shift does it the same way
Review open items at open and close so nothing sits forgotten
Tie outcomes back to tickets or customers whenever money is involved
Metrics to watch after you adopt it
If you cannot measure these, you are guessing:
Time saved vs your old process (calls, notes, rework)
Error or rework rate after adopting the workflow
Adoption by staff (who actually uses it daily)
Revenue or margin impact where relevant
Customers vs spreadsheets and group chats
| Challenge | Spreadsheets / chats | LML Repair Shops | | --- | --- | --- | | Ownership | “Someone was supposed to…” | Clear records and assignees | | Customer answers | Dig through texts | Status and history in one place | | Handoffs | Verbal, easy to drop | Counter and bench stay aligned | | Reporting | Manual reconstruction | Ticket and activity history | | Scaling | Breaks at rush hour | Same workflow under pressure |
Built for shop owners, not enterprise IT
You do not need a six-month implementation. LML Repair Shops is designed for independent and multi-location repair stores that want to get organized fast — with a **14-day free trial** and no credit card to start.
Customers sits alongside tickets, inventory, bookings, and customer communication so you are not duct-taping five apps together.
FAQs
### Is Customers hard to learn?
No. If your team can run a repair counter, they can learn this workflow in a short onboarding session.
### Do I need every feature on day one?
No. Start with tickets and the tools that remove your biggest daily pain, then expand.
### Can I try before paying?
Yes — start a free trial, load a few real jobs, and see if the workflow fits your shop.
Get started
Ready to replace sticky notes and scattered tools? [Start your free trial](/trial) or [browse all features](/features) to see how Customers fits your shop.
Why it matters
Customers is built for the pace of a real repair counter — not a generic CRM with a repair sticker on it.
Ready to try it in your shop?
30-day free trial · no credit card required
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.