Run your shop with Loaners
Run a loaner device program with check-out, return tracking, deposits, and late fees so customers stay connected while their phone is on your bench.
14-day free trial · no credit card · pricing
Loaners board
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What Loaners helps you do
Loaners helps you lend backup phones, tablets, or hotspots while customer devices are in for repair. Track each loaner unit, who has it, when it is due back, and any deposit or late fee — all tied to the repair ticket.
What you get with Loaners
A catalog of loaner devices with condition notes and availability status
Check-out and return workflow linked to active repair tickets
Deposit and late-fee tracking to protect your inventory
Overdue alerts so counter staff can call before the loaner disappears
How shops actually use Loaners
Step 1
At the counter
A business customer cannot go without a phone for three days. Counter staff check out a loaner Android, record a $50 deposit, and note the expected return date on the ticket. When the repair finishes, the customer returns the loaner, gets their deposit back, and picks up their device — one smooth transaction.
Step 2
On the bench
Shops maintain a small fleet of older iPhones and budget Androids specifically for loaners. Managers audit the fleet monthly to see which units are overdue, damaged, or ready to retire from the pool.
Why it matters
Loaners remove the biggest objection to leaving a device for repair — "I cannot be without my phone." A tracked loaner program lets you offer that convenience without losing hardware to forgetful customers or unclear verbal agreements.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.