Run your shop with Terms
Manage shop policies, repair terms, and warranty language with version history so staff and customers always reference the current rules.
14-day free trial · no credit card · pricing
Terms
Low stock · 1What Terms helps you do
Terms keeps your repair policies, liability limits, warranty conditions, and pickup rules in one maintained document set. Version tracking shows what changed and when — important when a customer disputes whether water damage was covered or how long they had to pick up.
What you get with Terms
Centralized policy documents for repair terms, warranties, and shop rules
Version history when you update language after a lesson learned or legal review
Reference material counter staff can point to at intake and pickup
Consistency across locations when every store uses the same current terms
How shops actually use Terms
Step 1
At the counter
You update warranty language after a carrier-change dispute. The new version publishes, and intake staff acknowledge the change. At drop-off, customers sign or confirm they accept the current terms linked from the ticket.
Step 2
On the bench
Multi-location owners push one terms update to all stores instead of each manager running different fine print. When a customer says "nobody told me about the storage fee," you pull the version effective on their check-in date.
Why it matters
Unclear policies create chargebacks, bad reviews, and awkward arguments at pickup. Documented, versioned terms set expectations before you touch the device — protecting the shop and giving customers clarity upfront.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.