Communication
Run your shop with Texts
Send SMS status updates, pickup reminders, and follow-ups with templates and delivery logs — the channel customers actually read during a repair.
Free to start · no credit card · pricing
Texts
What Texts helps you do
Send SMS status updates, pickup reminders, and follow-ups with templates and delivery logs — the channel customers actually read during a repair.
Why repair shops need Texts
Missed pickup calls and “is it ready?” texts bury your counter. Manual SMS does not scale when you have forty open tickets.
Generic retail tools and ad-hoc notes were not designed for device intake, parts variance by model, technician handoffs, and customers who expect a text when the job is ready. **Texts** inside LML Repair Shops is built for that rhythm — so the work stays on the ticket, not in someone's head.
What you get
SMS templates for common repair milestones — checked in, waiting on parts, ready for pickup
Delivery tracking and send history on each customer record
Quick send from tickets without switching to a personal phone
Higher open rates than email for time-sensitive repair updates
How shops use Texts day to day
Diagnosis finishes — customer gets an automatic status text. Ready for pickup — another text with hours and balance due. Your phone stops being a help desk.
Independent phone and electronics shops win on process: intake → diagnose → repair → notify → collect. Texts supports that loop whether you are a one-bench shop or running multiple locations with shared standards.
### Practical checklist
Collect SMS opt-in at intake
Automate key statuses: received, diagnosed, waiting on parts, ready
Keep templates short and branded
Log every outbound text on the ticket
Metrics to watch after you adopt it
If you cannot measure these, you are guessing:
Pickup lag after “ready” notification
Percent of tickets with SMS opt-in
Manual status call volume per day
Customer reply rate to ready texts
Texts vs spreadsheets and group chats
| Challenge | Spreadsheets / chats | LML Repair Shops | | --- | --- | --- | | Ownership | “Someone was supposed to…” | Clear records and assignees | | Customer answers | Dig through texts | Status and history in one place | | Handoffs | Verbal, easy to drop | Counter and bench stay aligned | | Reporting | Manual reconstruction | Ticket and activity history | | Scaling | Breaks at rush hour | Same workflow under pressure |
Built for shop owners, not enterprise IT
You do not need a six-month implementation. LML Repair Shops is designed for independent and multi-location repair stores that want to get organized fast — with a **14-day free trial** and no credit card to start.
Texts sits alongside tickets, inventory, bookings, and customer communication so you are not duct-taping five apps together.
FAQs
### Do customers have to opt in?
Yes. Collect consent at intake and honor opt-outs immediately.
### Can I send promotional blasts?
Keep repair status texts separate from marketing. Status updates build trust; spam destroys it.
### What if a number is wrong?
Verify the mobile number at intake and allow quick edits from the ticket.
Get started
Ready to replace sticky notes and scattered tools? [Start your free trial](/trial) or [browse all features](/features) to see how Texts fits your shop.
Why it matters
Texts is built for the pace of a real repair counter — not a generic CRM with a repair sticker on it.
Ready to try it in your shop?
30-day free trial · no credit card required
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.