Run your shop with Texts
Send SMS status updates, pickup reminders, and follow-ups with templates and delivery logs — the channel customers actually read during a repair.
14-day free trial · no credit card · pricing
Texts
What Texts helps you do
Texts puts high-response SMS communication inside your shop workflow. Notify customers when diagnosis is done, when parts arrive, or when their device is ready for pickup — using templates your team sends in seconds, not minutes.
What you get with Texts
SMS templates for common repair milestones — checked in, waiting on parts, ready for pickup
Delivery tracking and send history on each customer record
Quick send from tickets without switching to a personal phone
Higher open rates than email for time-sensitive repair updates
How shops actually use Texts
Step 1
At the counter
A ticket flips to "waiting on customer approval." Counter staff tap send on the approval text; customer replies yes within minutes and the tech keeps working. Devices ready since yesterday get an automated pickup reminder so they do not sit in the drawer collecting dust.
Step 2
On the bench
During rush hour, texting beats phone tag — customers read between meetings, and your front desk handles three conversations at once instead of one long call.
Why it matters
Unclaimed devices tie up shelf space and cash flow. SMS reaches customers fast enough to keep jobs moving and pickups happening — fewer stale tickets, happier customers, and a counter that is not stuck on hold all day.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.