Run your shop with Unlocks
Handle carrier unlock requests with structured intake, IMEI capture, status tracking, and customer updates from one workflow built for unlock desks.
14-day free trial · no credit card · pricing
Unlocks board
Open jobs
What Unlocks helps you do
Unlocks gives your shop a dedicated pipeline for carrier unlock jobs — separate from general repair tickets. Collect IMEI, carrier, account details, and customer expectations, then track each request from submitted to completed with notes your whole team can see.
What you get with Unlocks
Structured unlock intake with IMEI, carrier, and eligibility fields
Status tracking from pending to in progress, completed, or failed
Internal notes for handoffs between counter staff and unlock specialists
Customer communication hooks so you can update them without digging through texts
How shops actually use Unlocks
Step 1
At the counter
A customer needs their AT&T iPhone unlocked for international travel. Counter staff create an unlock request, verify IMEI, collect payment, and queue it for your unlock tech. Status moves to "submitted to carrier" and later "complete" — customer gets a text to pick up or confirm remote unlock.
Step 2
On the bench
Shops processing volume batch unlock requests daily, filtering by carrier and age to prioritize overdue jobs. Failed unlocks stay documented with carrier response notes so you can explain next steps honestly.
Why it matters
Unlock work has different steps, timelines, and failure modes than bench repair. A dedicated unlock workflow prevents these jobs from getting lost in the general ticket queue and keeps customers informed when carriers take days, not hours.
Ready to try it in your shop?
14-day free trial · no credit card to start
Explore more features
See what else LML Repair Shops includes for your shop.
Track every device from drop-off to pickup with live status, notes, and photos so your counter and techs always know where each job stands.
BookingsLet customers schedule repair appointments online so your front desk spends less time on the phone and more time checking devices in at the counter.
RepairsBuild a device-to-model repair catalog with set prices so techs and counter staff quote consistently without guessing labor or parts on every job.