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Getting Started with LML Repair Shops

From first login to live tickets: settings, locations, staff, catalog, public links, and the daily loop.

Share your public shop pages

Full customer link map: book, quote, track, unlock, trade, recycle, review, contact, newsletter, policies.

Create Your First Repair Ticket

Full intake-to-pickup: customer, catalog, parts, status, invoice, signature, review.

Set up your Repairs catalog

Build your priced menu: device types, brands, models, repairs, and quality options.

Use your shop Dashboard and Analytics

Run today’s queue from Dashboard; use Analytics for weekly pattern-spotting.

Your first week with LML — shop checklist

Day-by-day plan from empty portal to live jobs and fewer phone calls.

Reduce phone calls with public pages

Map common calls to links and train a counter script that sticks.

Track a repair with your public tracking link

Hand out tracking codes and /track so status curiosity leaves the phone alone.

Analytics — what to watch weekly

Use the 14-day Analytics view to spot conversion and bottleneck problems.

Set up customer and staff notifications

Choose email/SMS alerts for tickets, bookings, quotes, and forms without spamming.

Invite staff and set roles

Add teammates with Manager, Team, or View only access and clear job titles.

Update Ticket Status

Run Intake → In progress → Ready → Picked up and clear the ready queue.

Add parts, notes, and photos to a ticket

Document bench work so pickup, warranties, and disputes are easy.

Assign technicians and print slips

Route jobs to techs and print slips/labels for bags and bench slots.

Handle cancelled and rework tickets

Cancel cleanly, handle comebacks, and keep queues free of zombies.

Ready for pickup — counter playbook

Clear the Ready queue: payment, signature, loaners, accessories, review ask.

OEM vs aftermarket repair options

Use catalog options to price and explain quality tiers without counter debates.

Keep repair prices up to date

Review catalog pricing when parts costs change so margin and quotes stay honest.

Diagnose with Services vs Repairs

Pick the Service path for fees and diagnostics; use Repairs for device-specific work.

Set Up Online Bookings

Let customers book appointments online and manage them on your calendar.

Booking slot length

Choose 15, 30, or 60 minute appointment slots for your public booking page.

Handle online quotes

Share your quote link, price requests in the portal, and convert accepted quotes to tickets.

Convert a booking into a ticket

Start intake from a confirmed appointment so customer and job details carry over.

Convert a quote into a ticket

Turn an accepted quote into a repair ticket without re-entering the customer.

Mark booking no-shows and cancellations

Keep your calendar honest when customers skip or cancel appointments.

Create and collect invoices

Bill ticket work with line items, tax, discounts, and payment methods.

Check out customers at the counter

Pay and pick up Ready tickets fast from the Checkout queue.

Discount presets for invoices

Save percent or fixed discounts and apply them on invoices.

Void or correct an invoice

Fix billing mistakes without corrupting your payment history.

Tax, deposits, and balances on invoices

Use tax lines, deposits, and remaining balance fields without checkout surprises.

Manage Customers and History

Keep customer records, groups, repair history, and imports in one place.

Import customers from CSV

Bring an existing customer list into LML without duplicate chaos.

Merge duplicate customers

Combine duplicate profiles so tickets, bookings, and messages stay unified.

Customer groups for VIPs and campaigns

Segment customers for service levels and targeted marketing.

Track parts with Inventory

Add items, variations, stock by location, transfers, and low-stock alerts.

Purchase orders and receiving

Order parts from suppliers and receive them into inventory by location.

Inventory variations and grades

Track colors, grades, and SKUs under one item without duplicate listings.

Transfer stock between locations

Move parts from one storefront to another without manual guesswork.

Handle low-stock alerts

Set thresholds and staff notifications before you run out mid-repair.

Check out loaner devices

Manage spare phones and check them out on repair tickets with deposits.

Return loaner at pickup

Close loaner loops during Checkout so deposits and fleet status stay accurate.

Warranties after pickup

Track repair warranty coverage and log claims when customers return.

Use the IMEI checker

Validate devices before intake, trade-in, unlock work, or cash offers.

Buy, sell, and trade devices

Log device offers online and in-portal, quote, approve, and complete deals.

Manage device unlocks

Take carrier unlock requests online and in-portal, then work them to completion.

Unlock requests and default fee

Set the default unlock fee used when new unlock requests come in.

Handle recycling submissions

Take e-waste requests online and move them from pending to completed.

Add services and fees

Price diagnostics and misc fees on tickets without using the repairs catalog.

Collect reviews after repairs

Ask for reviews from tickets, set your Google link, and manage the Reviews inbox.

Ask for review after pickup

Make review asks part of Checkout so reputation grows without awkward follow-ups.

Google Business Profile links

Put book, track, quote, and review URLs where local customers already look.

Send customer emails

Compose one-off emails, save templates, and review delivery logs.

Email templates for repair shops

Save reusable email templates for common repair shop follow-ups.

Send customer texts

Send one-off SMS messages with templates and check delivery status.

SMS ready-for-pickup habits

Combine automated ready texts with counter scripts so pickups happen faster.

Run email and text campaigns

Send bulk email and/or SMS to newsletter subscribers or customers.

Grow your shop newsletter list

Collect subscribers from your public signup page and use them in campaigns.

Respond to contact form messages

Work your public contact inbox: read, note, reply, and archive.

Refer other shops and earn rewards

Share your shop-to-shop referral link when another repair business tries LML.

Use the time clock

Clock in and out for shifts so hourly payroll has accurate hours.

Run shop payroll

Set pay profiles, generate pay runs from hours and ticket commission, and mark paid.

Commission on completed tickets

Ensure tech commission counts only picked-up, assigned work.

Track shop bills and expenses

Log rent, utilities, and other shop expenses and mark them paid.

Organize shop tasks on boards

Use Kanban boards for internal to-dos — separate from repair tickets.

Configure Shop Settings

Shop identity, notifications, appointment slots, review link, and unlock fee.

Billing, trial, and plans

See trial days left, choose a plan, and manage Stripe billing from Settings.

Locations and multi-store basics

Add storefronts, hours, and service areas; keep tickets and stock on the right location.

Multi-location basics for tickets and stock

Keep queues and shelves honest when you run more than one storefront.

Holiday hours and closures

Update Locations hours so online bookings do not offer slots when you are closed.

Publish shop terms and policies

Create repair policies customers can read publicly and agree to at intake.